Frequently Asked Questions
Q: How do Temp-Plates work?
A: Temp-Plate temperature sensitive labels are adhesive labels with different temperature “spots” laminated between a heat resistant cover. These temperature “spots” are made of a temperature sensitive chemical substance that has been designed to change at the marked temperature.
Q: What does NIST Traceable mean, and why should I care about it?
A: NIST stands for the National Institute of Standards and Technology, a United States organization that defines and standardizes measurements, among other things.
When we describe a label as being NIST Traceable, we mean that we maintain an unbroken chain of calibration records from the NIST standard measurement, all the way to your final finished label. We maintain calibration records of every batch of “spot” material we use, identifiable by lot number. This unbroken chain of measurements from the NIST Standard, to our test equipment, to your Temp-Plate label produces a temperature measurement that is traceable back to NIST Standards.
What does this mean to you? You’re ensured a consistent and accurate temperature measurement every time.
Q: Is your company ISO Certified?
A: Yes. Palmer Wahl is an ISO 9001:2008 certified manufacturer. We are committed to maintaining customer satisfaction by manufacturing excellent product. We strive for continuous improvement in our product and in our production methods. If you require a copy of our ISO Certificate for your records, please contact us at wahltempplates (at) palmerwahl.com.
Q: Do Wahl Temp-Plates contain mercury?
A: Temp-Plate temperature sensitive labels DO NOT CONTAIN MERCURY and are available to be shipped worldwide.
Q: How long will a Wahl Temp-Plate last?
A: The life of a Temp-Plate is dependent on the “stickiness” of the adhesive backing. When the labels are stored in average room temperature and humidity conditions, the adhesive should be good for a minimum of two years. No matter the age of the label, if your Temp-Plate will stick to your surface, it will work.
Q: How do I install a Temp-Plate?
A:Temp-Plates are backed with a film containing pressure sensitive adhesive specially rated for high temperature installation. To install, remove the protective backing and apply the Temp-Plate to any clean, dry surface.
Q: I want to use Temp-Plates in a less than clean environment. Will they still work for me?
A: When Temp-Plates are properly installed, they will resist exposure to solvents, fuels, grease, oil, water, and steam. Make sure your installation surface is clean and dry before applying.
Q: How do I remove a Temp-Plate Label from a surface?
A: That depends on what your Temp-Plate label is applied to. You can often remove a Temp-Plate label with a fingernail. You can also use rubbing alcohol or a tape removal product, but be sure that any solvent you use will not damage your substrate.
Q: What is the Harmonized Tariff Code for Temp-Plate Labels?
A: Temp-Plate Labels are coded 9027.80.8090 in the Harmonized Tariff Schedule of the United States.
Q: How should I store my Temp-Plate labels?
A: Wahl Temp-Plate Labels that have indication spots of 120°F (48°C) or below should be refrigerated upon receipt, to prevent any temperature spots from turning prematurely. Temp-Plate labels that have all indication spots above 120°F (48°C) should be stored in average room temperature and humidity conditions.
Q: Where can I find the SDS sheets for Temp-Plate Labels?
A: Visit our Downloads page to access SDS information in .pdf format on our Temp-Plate labels.
Q: When will my order ship?
A: While many models of Temp-Plates are in stock, some labels will have to be produced once we receive your order. If your label is in stock, your order will ship in 2 to 3 days. If your label must be produced, it could take up to 2 weeks for your order to ship. You will receive an order acknowledgement with your estimated ship date as soon as it is available. If your order is time sensitive, please call us directly at 1-800-421-2853 so that we may help you make arrangements to meet your schedule.
Q: Why do my Temp-Plate labels have to ship overnight?
A: Wahl Temp-Plate Labels that have indication spots of 120°F (48°C) or below must be shipped via overnight service with an ice pack to ensure that the labels do not turn accidentally in transit. As we can’t control the environments your Temp-Plates may encounter during the shipping process, we don’t know if they might end up in the back of a hot truck that could turn the temperature spots on the labels prematurely. We ship all of our lower temperature labels via overnight service with an ice pack to guarantee your Temp-Plates arrive at your facility in the best possible condition.
Q: Why will my shopping cart only let me choose Next Day Air Shipping?
A: If even one of your items is a low temperature label that requires overnight shipping, you will only be allowed to choose from overnight shipping methods when checking out.
Q: What forms of payment do you accept?
A: Our website accepts Credit Card payment only, via Visa, MasterCard, Discover, or American Express. By contacting us directly at 1-800-421-2853 or sales (at) palmerwahl.com, customers can also arrange to be considered for an open account, or arrange payment via wire transfer.